Servicing
servicing
Servicing
Mazurek offer a full servicing package and are fully equipped for any job no matter how large or small
microscopes
Microscopes
Stockists of Microtec and Meiji Techno microscopes
illumination
Illumination
We have a variety of lights and illuminators available for various microscopes
accessories
Accessories
Glass slides, spare bulbs, adaptors and the latest software
slider-cameras-cameras
Accessories
Glass slides, spare bulbs, adaptors and the latest software

As with all microscopes, it is important to continue or to start a maintenance contract to enable the best optical performance from your instrument.We are able to cover the whole of the United Kingdom and are fully equipped for any job no matter how large or small. Major repairs and spare parts are all charged for separately and can be carried out on or off site. If you would like a quotation or any further assistance, please do not hesitate to Contact Us.

Work carried out includes:

  • A full optical clean.
  • A full framework clean.
  • An inspection of the rack and pinion mechanism and adjustment where necessary.
  • An inspection of the stage mechanism and adjustment where necessary.
  • Removal of grease and debris and replaced with new.
  • A full inspection of the assembled microscope with adjustments and re-alignments made where
    necessary.
  • Any parts/mechanisms deemed by the engineer to be worn/faulty/defective or having an adverse effect
    on the performance of the instrument would be brought to the attention of the person(s) at point of
    contact.
  • If required, a pre-calibrated (NPL) slide will be placed on the stage and using each individual
    objectives, a reading will be taken using the eyepiece graticule. A certificate of the results and the
    calibration slide used will then be sent.
  • Clean the work area and remove all tools
  • Inform the customer of any modifications, repairs, issues whilst on site. If the customer is not available
    a summary will be sent via email
  • Inform the main contact / user of any further training that is required before use of the instrument can
    begin. This is usually agreed prior to installation and would involve a visit from the imaging or sales
    manager. Failure to comply with this recommendation, which subsequently results in damage to the
    instrument, will invalidate the warranty for that specific repair
  • Offer advice in order to help the customer obtain the most from the instrument, including settings,
    basic maintenance and any new features

Calibration

We are also equipped for general calibration needs. This could be as simple as an eyepiece graticule or large X / Y tables. For more information on this service, please Contact Us.

Replacement Bulbs

The single most common reason for calls to our technical support line is burned-out light bulbs, and this is the first thing you should check if your illumination system stops working. It is also a good idea to order one or two spare bulbs when purchasing your new microscope, as bulbs will eventually need replacing.
Having spare bulbs on hand prevents downtime waiting for a new bulb to arrive. If you are not sure what kind of bulb you need for your microscope, check out our Replacement Bulb page.

All our engineers are trained in house but occasionally attend training workshops from main manufacturers.

Servicing Cancellations

It is our policy that should you wish to cancel your servicing visit, we would require a minimum of 7 days notice. Failure to do this will result in a cancellation fee of £250 + vat