Terms & Conditions

Mazurek Optical Services – Terms and Conditions

This page sets out how Mazurek uses and protects any information that you give Mazurek when you use this website or purchase products from the company.

Mazurek is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Mazurek may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2016.

What we collect

We may collect the following information:
? Name and job title
? Contact information including email address
? Demographic information such as postcode, preferences and interests
? Other information relevant to customer surveys and/or offers

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Shipping Policy
All products are stocked in the UK and we aim to deliver within 2 – 3 days. Should a product be out of stock, we will contact you by email to confirm the delivery date. Our shipping methods are Royal Mail for small items and UPS for large items.

Returns Policy

If you find a fault with any of our products you can return it immediately for repair. Should we be unable to repair it, we will send you a replacement as soon as possible. If no replacement is available, we will offer you a full refund (excluding delivery charges). If you are returning it because it is not what you want, as long as it is in its original condition and packaging, you may return it to us within 14 days of receipt and we will refund the value of the goods less a re-stocking charge and the delivery charge. The restocking charge will be 15% of the value of the goods.

Servicing Cancellations

It is our policy that should you wish to cancel your servicing visit, we would require a minimum of 7 days notice. Failure to notify us will result in a 50% charge of the service order value.

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